We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gloomatelier.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gloomatelier.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gloomatelier.com

Refund & Return Policy

 

Gloom Atelier

At Gloom Atelier, every piece is carefully prepared and quality-checked before dispatch. Due to the nature of our products and limited production model, all sales are final unless the item arrives damaged or defective.

 

1. Change of Mind

We do not offer refunds, returns, or exchanges for:

• Change of mind

• Incorrect size/style choice

• Personal preference

• Delayed delivery due to courier issues

Please ensure you review all product details, dimensions, and images before placing your order.

 

2. Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

Please email: support@gloomatelier.com

Include:

• Your order number

• Clear photos of the item

• Photos of the packaging
  

If approved, we will offer either:

• A replacement item (if available), or

• A store credit

We reserve the right to deny claims submitted after 48 hours of delivery.

 

3. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

 

4. Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

 

5. Chargebacks & Disputes

Any fraudulent chargebacks or disputes will be investigated. We reserve the right to provide proof of delivery and order confirmation to the payment provider.